How We Do It

Our Technology Success Program

利用AME集团-纳什维尔的技术成功计划,为管理您的业务技术提供战略方法. Allow us to benchmark your technology against industry standards, 识别可能影响你的业务的风险,确保你在市场上保持竞争力. 我们持续的标准一致性有助于识别和抵消可能对您的业务产生不利影响的风险.

OUR STRATEGY WORKS FOR YOU

There is no one-size-fits all approach for using technology in your business. Our process will align your goals with your business. 虚拟CIO (vCIO)和客户端技术一致性管理器(CTAM)是The AME Group的服务交付模型的战略基石. These roles working together identify, evaluate and recommend solutions to risk-based findings in our client’s network.

We call this our Technology Success Program. 技术成功计划(TSP)是一套来自行业和AME集团经验的最佳实践. To ensure we are impactful in helping you achieve your goals, our documented approach echoes your business plan. As your objectives change, the TSP document is updated to keep them aligned.

我们的技术成功计划(TSP)将根据行业标准对您的公司进行基准测试,并为执行提供路线图. Through the TSP, 我们提供了一个时间表来帮助预算,包括这些决策的业务影响.

TSP建议以一种易于理解的格式交付,不仅包括建议, but also the reasoning behind each. Whether it is aging hardware, a new business process or mitigating business risk, we cover those areas and work to become a true business partner.

STRATEGY & BUDGET UPDATES

我们的目标是成为您团队的一员,了解您的业务目标以及技术解决方案如何帮助推动您的业务向前发展. With IT at the center of driving critical parts of today’s business, AME集团致力于成为您可以信赖的专业服务公司.

我们在许多行业垂直领域的集体经验和我们作为真正的管理服务提供商的专注可以在我们的客户基础上发挥杠杆作用,帮助您的公司提高盈利能力, productivity and efficiency. 我们带来了我们在什么使其他业务成功方面的丰富经验,所以你不需要理解IT的全部复杂性.

为了确保我们正在帮助您实现您的目标,我们的技术计划反映了您的商业计划. If your business objectives change, we update your tech plan to keep them aligned. Regular business reviews maintain this alignment.

SUPPORT & SERVICE

Inefficient IT support processes can lead to lost production, frustrated employees, goals being missed and impact to your bottom line. At The AME Group, we work tirelessly to reduce the noise related to IT. 我们丰富的经验使我们能够实现一个成熟的操作模型来提供有效的IT支持过程, a documentation platform, easy remote access and metrics to ensure that our service levels meet your expectations.

With our managed services, 客户端收到基于团队的方法,其中包括虚拟CIO (vCIO)和客户端技术协调经理(CTAM)的专用角色. 这为每个客户端提供了深度,以提供服务连续性,并有助于防止关系中的单点故障. vCIO和CTAM协作分析您的IT基础设施,使我们的建议与您的业务目标相一致.

Our Operations Support Center is comprised of a dedicated team that is ready to resolve issues quickly. 他们只专注于快速处理客户服务请求,而不是在现场访问或处理项目之间同时处理多项任务.

We track real-time service desk performance, response times and resolution times. 这些指标会显示在整个办公室的仪表板上,对我们公司来说总是最重要的. The metrics are reported on a weekly basis to the leadership team for review.

BEST-IN-CLASS SERVICE & SUPPORT

把问题交给能够解决问题的人,对于提供服务质量至关重要. With our well-proven process, 我们迅速将服务请求升级到适当的资源,以消除服务问题并提高正常运行时间.

While our service desk can resolve over 80% of service requests on the first call, there are times when mission-critical and highly complex issues happen. When those occur, our escalation team is there to treat getting to a resolution with the highest priority. 这可能是整个公司倒闭,或者个人需要得到一份提案. Our clients dictate the severity and impact of the issues and we behave accordingly. If there is an event or issue that is business-critical, we have a response team that works together to increase awareness, deliver updates, prioritize effectively and work diligently until the issue has been resolved.

NETWORK SERVICES - MONITORING & MAINTENANCE

Ongoing monitoring, maintenance and care of your IT infrastructure is key to a stabilized, healthy organization. With our best-in-class tools and seasoned automation platforms, The AME Group will keep your network, 良好的硬件和系统使您能够专注于日常运营和保持业务运行的高价值项目.

Infrastructure is the foundation upon which all your technology rests. Just like with a house, 在开始构建和维护它之前,验证它的完整性是极其重要的. Lack of maintenance can lead to downtime, security risks, lost revenue, compliance issues and impact the growth of a company.

Remote monitoring is essential for productivity in the modern, complex work place. 我们的专门服务可以测量您网络中的数千个数据源,并提供对业务系统总体健康状况的细粒度洞察. 反过来,当我们在幕后转移潜在的问题时,您可以专注于您的业务需求.

我们的自动化服务分析您的环境并生成关于您的技术的报告,这些报告可以用于您的技术的即时修复或长期规划. Proactive alerting cuts off potential issues and ensures that your systems remain healthy. You will be well informed of system outputs and we ensure your systems are working well.

WHAT OUR INFRASTRUCTURE MANAGEMENT LOOKS LIKE

我们的工程师远程解决上游问题,使您的团队不受下游影响. 从我们的工具和流程到我们的文档管理平台,The AME Group为您提供了这些内容.

Our suite of infrastructure monitoring, management and administration consists of:

  • Monitoring, alerting and notifications for network devices and infrastructure components
  • Microsoft operating system and third-party application patch management
  • Centralized anti-virus management
  • Email security platform
  • Monthly infrastructure health and patch reporting
  • Asset tracking for server hardware and server-based software

Advanced Protection - Security & Compliance

In today’s ever-changing technology landscape, it’s critical to stay ahead of the constant security threats. 为了帮助最好地保护客户免受这些技术威胁,我们将一些最好的可用资源捆绑到高级ballbet贝博足彩产品中. 托管ballbet贝博足彩服务(MSS)通过使用我们的ballbet贝博足彩性和监控工具套件来维护您的IT工作环境的ballbet贝博足彩性和完整性. 我们的MSS包括一套强大的工具,可供每个注册用户使用,包括ballbet贝博足彩意识培训, incident detection and advanced endpoint protection. 通过评估和持续审计整个组织的ballbet贝博足彩实践和意识, you are able to identify and resolve training issues to prevent security breaches.

SECURITY AWARENESS TRAINING

Using one of the world's most popular security awareness platforms, 我们每季度向您的团队发送模拟电子邮件钓鱼活动和年度ballbet贝博足彩意识培训,以确保所有用户都将ballbet贝博足彩放在首位.

MALWARE PREVENTION

Using an industry-leading tool, we provide DNS filtering to prevent malicious malware. This feature provides protection for the corporate network and all desktops and laptops.

TARGETED EMAIL PROTECTION

我们全面的工具扫描电子邮件链接目的地的恶意内容在“实时”,并提供一个定制的垃圾邮件过滤器.

NETWORK ANOMALY DETECTION

Using a virtual appliance, your network is scanned, security threats are detected, and various stakeholders are alerted. This tool provides Windows domain event log monitoring, along with a daily review for anomalous behavior by devices and users.

DARK WEB MONITORING

业界领先的监控平台将报告在暗网上发现的与您公司电子邮件域相关的ballbet贝博足彩证书.

WEB FILTERING

Using an analytics-powered security and log management tool, we can provide a daily executive summary report of web activity.

Get Started Today!